![]() ![]() Regulated by hours of service law must pass periodic written and physical examinations. Professional experience working in a leadership or supervisory capacity or a position requiring initiative and responsibility.Ībility to quickly and accurately perform basic mental mathematical calculations reading comprehension interpersonal skills customer service oriented mechanical aptitude skilled in exercising independent judgment ability to anticipate and analyze problems and take corrective actions must be able to evaluate a situation to make decisions and work under pressure written and verbal communication skills ability to multi-task must be able to function effectively under changing priorities leadership skills knowledge of operating and safety rules knowledge of physical characteristics must be safety conscious time management skills ability to follow instruction and take direction. Minimum of a High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion (TASC).Įxternal Applicants must have a minimum of two (2) years of verifiable work experience involving customer service and/or cash handling.Īctive Metro-North Employees must have a minimum of one (1) year of experience in their current position upon applying must satisfy their department promotion/transfer policy and must have completed all formal training commitments, including any applicable on the job training (e.g., Signal Trainee, Foreman in Training, etc.) or required lock-in periods. Prepare trains for service and conduct job safety briefings. Provide professional customer service to passengers.Ĭompute and collect fares, sell tickets, make change, and prepare accurate cash reports for timely submission. Manage emergency situations - respond to medical emergencies, equipment breakdowns and direct the evacuation of passengers if necessary. Responsible for on the job training and supervision of conductor trainees. Read, understand, and comply with bulletin orders, general orders, and other applicable rules of the Transportation Department.Īssist with yard switching duties and making up trains (e.g., operate switches and couple air hoses and electrical cables). Observe, interpret, and relay signal information to engineers. Operate train doors at station stops and assist customers on and off trains as necessary. THE ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:Ĭommunicate information to passengers, crew and other railroad employees in person and via onboard communication channels. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.ĬONDUCTORS are responsible for managing the overall safe, on-time operation of their individual train within the scope of the rules of Transportation Department.įor an inside look at the Conductor position, please click this link: What does a Metro-North Railroad Conductor do? - YouTube A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. ![]() MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. ![]() Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline. ![]()
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